VCSEwiki:Stakeholder profiles

"Different stakeholders’ perspectives and interests are represented by an inventory of stakeholder profiles."

Cruteria (Items)

– – – + + +

1 Development vision: The stakeholder supports a constructive vision of development based on democracy and the balancing of interests.

2 Operational effectiveness: The stakeholder works in a goal-oriented and results-driven way and periodically checks the extent to which goals have been achieved.

3 Flexibility and innovation: The stakeholder is open to new ideas and adapts his/her/its organisation to new challenges.

4 Contractual fidelity: The stakeholder keeps to agreements and fulfills the relevant requirements on schedule.

5 Communication: The stakeholder keeps others informed of his/her/its activities, participates in the exchange of information and answers queries promptly.

6 Relationships: The stakeholder facilitates contacts, creates spaces in which encounters can occur and adapts his/her/ its actions to the capacity of his/her/its external partners.

7 Management: The stakeholder acts on the basis of transparent guidelines and strategies, and clarifies roles and responsibilities in his/her/its organisation.

8 Trust: The stakeholder informs others proactively about his/her/its intentions, objectives and expectations, and shows understanding for other interests.

9 Conflicts: The stakeholder is quick to flag tensions and conflicts and is prepared to tackle them constructively, openly and quickly.

10 Capitalising on experience: The stakeholder evaluates his/her/its experiences, is open to criticism and shows a willingness to learn and to change.